Ricks Gardening Services - Terms and Conditions

Effective From and Ongoing: 31st June 2018

  1. Services

Ricks Gardening Services provides a range of gardening and landscaping services, including but not limited to:

  • General garden maintenance (mowing, weeding, pruning, etc.)
  • Planting and seasonal care
  • Garden clearance (green waste only)
  • Lawn care and turfing
  • Small landscaping tasks
  • Fencing removal and Installation incl. repairs
  • Patio/Pathway removal and Installation
  • Decking removal and Installation
  • Tree work
  • Jet washing incl. industrial patio foam

All services will be performed to a high professional standard.

  1. Estimates and Quotes
  • All quotes are valid for 30 days from the date of issue unless stated otherwise.
  • Quotes are based on the information provided at the time and may be subject to change if work scope changes.
  1. Bookings and Payments
  • Bookings are confirmed once a date is agreed and/or a deposit is received (if applicable).
  • Payment is due upon completion of work unless otherwise agreed in writing.
  • Accepted payment methods: Cash and Bank Transfer.

 

  1. Cancellations

Please give at least 48 hours' notice to cancel or reschedule an appointment.

  1. Client Responsibilities
  • Ensure access to the site at the agreed time.
  • Ensure pets and children are kept clear of work areas.
  • Ensuring all animal faeces are picked up or removed prior to a booked visit.
  • Inform Ricks Gardening Services of any hazards or relevant site information before work begins.
  1. Waste Disposal
  • Green waste can be removed at an additional cost, or left in clients desired place.
  • Any disposal of non-green waste (e.g. rubble, plastics) cannot be removed by Ricks Gardening Services due to licensing laws.

Materials Disclaimer

Some gardening projects may require materials such as soil, compost, mulch, turf, stones, plants, or timber.

Important Notes:

  • Natural Variation: Plants, turf, and other natural materials may vary in colour, size, and condition. No exact match is guaranteed.
  • Supplier Delays: Ricks Gardening Services is not responsible for delays caused by suppliers or delivery companies.
  • Material Selection: Where materials are chosen by the client, suitability and durability are the client's responsibility unless otherwise stated in writing.
  • Plant Health: We take care to source healthy plants, but we cannot guarantee long-term survival after planting due to factors beyond our control (e.g., weather, pests, watering).
  • Timber/Wood (e.g., fencing/boarders/gates): Timber is a natural material and as such will vary in shades of colour and will alter further with weathering.

Shrinking and expansion of timber may occur due to seasonal changes and weather.

Hot and humid temperatures may cause “shakes”, “splits” and warping. These do not affect the longevity of the product.

Knots in timber are a natural occurrence, these will vary in size and shape, sometimes they may also dislodge.

All timber products are either wholly or in part handmade with the aid of machines and as a result of this small differences can occur.

 

The Buyer (Ricks Gardening Services) and consumer must inspect the Goods upon receipt and once signed for are deemed acceptable. If not signed for, the consumer must notify Ricks Gardening Services or the Seller within 12hrs of delivery by e-mail or telephone to advise that the Goods are damaged or do not comply with the order/contract.

Ricks Gardening Services will not accept any liability in respect of Goods supplied which subsequently prove to be defective where such goods have been altered.

 

 Cancellation & Weather Policy

  • If weather prevents work from being carried out safely or effectively, we will reschedule at the earliest opportunity.
  • In cases of persistent poor weather, ongoing delays will be discussed with the client to agree a suitable plan.

 Privacy Notice (Brief)

We collect basic client data (name, address, contact details) solely for communication and invoicing purposes. We will never share your information without consent unless required by law.

 Use of Photos

With your permission, we may take "before and after" photos of our work for use on our website or social media. No personal or identifying details will be shared.

 

Health & Safety Policy

Ricks Gardening Services is committed to maintaining a safe working environment for both staff and clients. Although we are a small operation, we take safety seriously and always follow best practices.

Key Safety Measures:

  • Use of Personal Protective Equipment (PPE) such as gloves, safety boots, and eye protection.
  • Regular inspection and safe maintenance of all tools and equipment.
  • Safe manual handling techniques for lifting and moving heavy materials.
  • Working carefully around uneven surfaces, steps, or obstructions.
  • Lone working precautions: informing a family member or contact of our location and estimated return time.

We aim to prevent accidents wherever possible. In the event of any injury or incident, appropriate first aid will be administered, and a record will be kept.

  1. Environmental Policy

At Ricks Gardening Services we strive to operate in an environmentally responsible and sustainable way.

Our commitments include:

  • Reducing landfill waste by composting green waste wherever possible.
  • Using peat-free compost and sustainably sourced materials.
  • Avoiding the use of harmful chemicals or pesticides when safer alternatives are available.
  • Encouraging the use of native, pollinator-friendly, and drought-resistant plants.
  • Promoting eco-friendly garden designs such as rainwater collection and mulching to reduce water usage.

We also work to educate and support clients who want to make environmentally conscious choices in their gardens.

 

 

  1. Complaints Policy

We aim to deliver high-quality gardening services and customer satisfaction. However, if a client is unhappy with any aspect of our service, we encourage open communication and will work to resolve the issue promptly.

How to Make a Complaint:

  1. Please contact us in writing (email or letter) within 7 days of the issue occurring.
  2. We will acknowledge the complaint within 3 working days.
  3. We will investigate the issue and aim to respond with a resolution within 7 working days.
  4. If more time is required to investigate or rectify the issue, we will keep the client informed throughout the process.

We are committed to treating all complaints fairly, respectfully, and professionally.

  1. Service Level Agreement (SLA) – For Regular Maintenance Clients

This SLA outlines the terms for clients receiving regular or scheduled gardening services.

Frequency of Visits

Visits may be arranged on a weekly, fortnightly, or monthly basis, depending on client preference and seasonal needs.

Services Included

Typical visit tasks may include:

  • Lawn mowing
  • Weeding
  • Pruning
  • Leaf clearance
  • Seasonal planting or tidy-up

The exact tasks will be agreed in advance based on your garden’s needs.

 

 

 

Service Standards

  • All work will be completed to a professional standard using safe, appropriate equipment.
  • Weather, plant growth cycles, and garden conditions may impact results — these factors are natural and expected.

Missed or Rescheduled Visits

  • If we are unable to attend due to bad weather or unforeseen events, we will reschedule as soon as possible.
  • Clients are asked to give 48 hours’ notice to cancel or reschedule a booked visit.

Client Responsibilities

  • Provide safe and timely access to the property.
  • Ensure all animal faeces are picked up and removed from the working area.
  • Ensure pets or obstructions are kept away from work areas.
  • Notify us of any concerns, changes, or hazards in advance.

 

Please note: We do not offer refunds on completed labour. If any issue arises with workmanship, we will aim to resolve it under our aftercare policy.

 

 

 

 

 

Contact Details

Ricks Gardening Services
info@ricksgardeningservices.com
www.ricksgardeningservices.com